Return Policy

Last updated: June 2026

At SARKY., we want you to love your purchase. If something is not quite right, please read our return policy carefully before submitting a return request.

Return Period

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, your item must meet the conditions listed below.

Return Conditions

Items must be returned in their original condition:

• Unworn
• Unwashed
• Unused
• Free from stains, make-up, deodorant, perfume, or any signs of wear
• With all original tags and labels attached
• In the original packaging where possible

Items that do not meet these conditions may be refused or partially refunded.

How to Request a Return

To request a return, please contact us at:

Email: 

Please include:

• Your order number
• Your full name
• The item(s) you would like to return
• The reason for your return

Once your return request has been reviewed, we will provide further return instructions.

Please do not send items back without contacting us first.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as we are not responsible for lost or missing return packages.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Original Shipping Costs

Original shipping costs are only refunded when the full order is returned and where required by applicable consumer law.

Additional shipping options, express shipping, or upgraded delivery services may not be refundable.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if the hygiene seal, packaging, or protective label has been removed or damaged:

• Underwear
• Bodysuits
• Swimwear
• Earrings
• Beauty or personal care items

Items that are worn, washed, damaged, stained, or returned without original tags may not be accepted.

Sale & Final Sale Items

Sale items may be returned within the legal return period, provided they meet all return conditions.

Items clearly marked as Final Sale cannot be returned, except where required by applicable law.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size, color, or style, please return your item and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

Email: 

Please include your order number and clear photos of the issue so we can review it.

Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider.

If you still need help, contact us at:

Email:

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: